The ceremony was attended by leaders of Hanoi City People's Committee, Thai Binh, Nghe An, Binh Duong provinces; representatives of central and local agencies and departments; representatives of the business community, consumers.

Speaking at the opening ceremony, Deputy Minister of Industry and Trade Nguyen Sinh Nhat Tan said that due to the serious, complicated and prolonged impacts of the Covid-19 pandemic, 2021 will continue to be a year of many difficulties. challenges to the country's socio-economic in general, as well as to production, business and consumption activities in particular.

However, with the unified, thorough and drastic leadership and direction of the Party and State leaders; timely and effective participation of the whole political system; With the solidarity, efforts of the business community and consumers and the effective support of the international community, the protection of consumers' interests in Vietnam in 2021 has gradually overcome difficulties, challenge, protect the legitimate rights and interests of consumers, and at the same time, improve competitiveness and create development motivation for genuine business enterprises.

Specifically, the state management apparatus for protecting consumer interests from the central to local levels is constantly being improved, and at the same time, there is support to strongly develop the network of Associations for the Protection of People's Rights. consumption across the country.

The customer support and consulting switchboard system at 1800.6838 at the Ministry of Industry and Trade has been connected to over 50% of provinces and cities to receive, advise, support and resolve thousands of complaints and complaints. requirements of consumers across the country.

Hundreds of thousands of concerned consumers have been protected through strict control of model contracts, general trading conditions, monitoring of defective product recalls and transactions. in the e-commerce environment.

Specifically, the state management apparatus for protecting consumer interests from the central to local levels is constantly being improved, and at the same time, there is support to strongly develop the network of Associations for the Protection of People's Rights. consumption across the country.

The customer support and consulting switchboard system at 1800.6838 at the Ministry of Industry and Trade has been connected to over 50% of provinces and cities to receive, advise, support and resolve thousands of complaints and complaints. requirements of consumers across the country.

Hundreds of thousands of concerned consumers have been protected through strict control of model contracts, general trading conditions, monitoring of defective product recalls and transactions. in the e-commerce environment.

Building on the achievements achieved in 2021 and in the face of the current socio-economic context of the country, region and the world, activities to respond to Vietnam's Consumer Rights Day 2022 are implemented. with the message "Safe consumption in the new normal period" with many new points to propagate and disseminate legal knowledge to consumers.

“This topic is an affirmation of the meaning and importance of ensuring the safety of consumers in transactions in the market. At the same time, this is also a call for all levels, sectors, state management agencies, social organizations, and the business community to join hands in implementing the responsibility of protecting consumers' interests, contributing to the protection of consumers' rights and interests. part of building a civilized society, a constructive government, and a safe, healthy and sustainable business-consumption environment in the new normal period", emphasized Deputy Minister Nguyen Sinh Nhat Tan.

Also at the ceremony, Vice Chairman of Hanoi City People's Committee Ha Minh Hai said that in recent years, the promotion of consumer rights protection in Hanoi has made a drastic change in the health and safety of consumers. sense of respect and observance of the law in the field of consumer protection. Particularly in 2021, the propaganda and dissemination of the law on consumer rights protection has been timely and regularly implemented in a variety of forms. The city's Department of Industry and Trade has presided over and together with agencies and units to strengthen law enforcement to protect the legitimate interests of consumers.

According to Ms. Tran Thi Phuong Lan, Acting Director of Hanoi Department of Industry and Trade, in 2022, the Department of Industry and Trade determined to promote the propaganda of the Law on Protection of Consumer Rights, as well as the Government's guiding documents, Hanoi city, Ministry of Industry and Trade, so that consumers can better understand the provisions of the law to protect their legitimate interests when participating in shopping, especially in the context that Vietnam is participating extensively. into international organizations, and business in the network environment is developing very strongly. In addition, the city will direct manufacturing enterprises and distribution systems to organize stimulus programs and consumer gratitude promotions to attract more consumers to participate in shopping. This is also one of the solutions to increase the total retail sales in the city, contributing to the completion of the city's 2022 economic target.

Within the framework of the program "Action for the interests of consumers" in 2022, the Fair "Commodities and products for consumers" will also take place from March 11 to March 15, with a large scale. 120 stalls. The event has the participation of reputable and branded businesses with many gratitude programs such as gift giving, discounts, warranty support, product maintenance, etc. to bring the following shopping experiences and support. best sales to consumers.

Source: Nguyen Huong - https://moit.gov.vn/