To ensure fast, accurate, safe and convenient delivery service. Hoang Ha Joint Stock Company issued the following service quality standards:
1. Delivery time:
This is the period from when the information in the form of a document, package or package is received until it is delivered to the receiving address.
Time from 2.5 hours to 4.5 hours if transferred before 13:00 and no more than 18 hours if transferred after 13:00.
2. Safety of delivery service
The level of information in the form of documents, documents, packages of goods that are delivered to the private address in an intact, non-spoiled, torn state.
Delivery service is transported by road transport mode (Cars)
3. Liability for compensation for loss of goods:
- For information in the form of documents will be delivered by envelope, if lost will be compensated up to 200,000 VND / 01 envelope for all cases. The information in the form of valuable documents must be notified immediately when sent to the teller and specify the value when loss must be compensated.
- For packages, the package has the added value invoice and is checked by both parties when sending, if lost, it will be compensated according to the invoice value (Please specify the value on the receipt when sending the goods. ). In all other cases, the compensation value does not exceed 200,000 VND / 01 kg.
4. Time to resolve complaints.
- In case of delayed delivery due to the sender's fault or due to force majeure, the two parties will have to notify each other of the changes in time and not to complain.
- Delivery Hoang Ha is not responsible for not delivering due to the fault of the sender or the recipient refusing to receive it.
 - Time to complain is not later than 10 days after sending.
TRANSACTION POINTS OF THE COMPANY
I. Head office: Hoang Ha Joint Stock Company.
Address: 1st Floor, Hoang Ha Building - Số 368 Lý Bôn - P. Tiền Phong - TP. Peaceful.
Phone: 02273.849.101 - 02273.842.177 Fax: 02273.842.177
II. Offices assigned provinces and cities.
1. Transaction office near Giap Bat Bus Station.
Address: Số 66 Phố Vọng - P. Phương Mai - TP. Hanoi.
Phone: 0243.6283.677
2. Transaction office near Gia Lam bus station.
Address: No. 48 Ngo Gia Kham - Long Bien District - TP. Hanoi.
Phone: 0243.9878.999.
3. Cau Da Nam Dinh Transaction Office.
Address: No. 426 - P. Thong Nhat - TP. Nam Dinh. (Stone Bridge).
Phone: 0228.368.262 - 0948.368.684
III. Transaction offices in districts.
1. Hung Ha District.
Address: Thinh Nga Confectionery Shop - Nhan Cau 2 Area - Hung Ha Town - Thai Binh Province. (near Market fork, opposite Xuan Truong gold and silver store).
Phone: 02273.957.888
2. Tien Hai district.
Address: Hien Tri Seafood Store - Dong Minh Seafood Market Gate (Buoc Tien Hai Terminal).
Phone: 02273.654.654.
3. Thai Thuy district.
Address: Truong Hue Station Station - Area 6 - Diem Dien Town - Thai Thuy H. - Thai Binh Province. (Opposite to the Children of Thai Thuy District).
Phone: 02273.714.714.
4. Quynh Phu district.
Address: Binh Hoa Telephone Store - 1A Zone - Quynh Coi Town - Quynh Phu H. - Thai Binh Province. (Opposite Army barracks).
Phone: 02273.926.666
HOTLINE: 0989.072.666